Telecommuting is enabling many more disabled persons to become part of the national work force, by allowing them work at home as call center agents for large corporations.
A number of the large corporations moved their call centers to India however some are changing back to US agents due to customer complaints that offshore agents do not speak English well.
National Telecommuting Institute (NTI) is multi state staffing agency focused on call center related work. They specialize in home based training and job placement for individuals with disabilities. NTI together their clients have found ways to train agents remotely, using technology. As well as training agents, NTI also assists companies to set up home agent programs.